Personal data processing policy

The full identification of the data controller — registered name, tax identification number, address and channel for data subject requests — is pending legal validation and is not published until the clinic confirms it.

Through the forms on this site we collect only the data needed to respond to your request:

This website does not collect or store health data. Diagnoses, clinical history, medical background, allergies and medication are not requested.

For that reason, the form expressly asks you not to include medical information in the free-text message field.

Clinical information is handled exclusively during the in-person appointment, under the regime applicable to sensitive data.

Your data is processed for the following purposes, and only these:

Processing is based on your prior, express and informed authorisation, given by ticking the corresponding checkbox before submitting the form.

The checkbox is not pre-ticked: pre-selected consent is not consent.

Authorisation for commercial communications is separate and optional. You may withdraw it at any time without affecting how your request is handled.

As the data subject you have the right to:

The email address and formal procedure for handling queries and complaints are pending legal validation.

In the meantime, you may send any request to the clinic’s general contact email, which will be handled within the statutory time limits.

Contact data from requests that do not proceed is kept for 24 months from the last contact. After that period it is deleted.

When you request deletion, the data is marked as deleted immediately and permanently purged within 90 days.

Technology providers may act as data processors in order to deliver the service, by category: site hosting, database, transactional email, messaging and analytics.

The specific identification of each provider, its location and the safeguards applicable to any international transfer are pending legal validation. They are not declared until they are contracted and confirmed.

This site does not install advertising tracking cookies without your prior consent.

First-party analytics records navigation events in pseudonymised form: it does not store your IP address and does not allow you to be personally identified. It is based on a rotating session identifier.

Third-party tools — analytics and advertising pixels — are loaded only if you have accepted that purpose in the cookie notice. None is currently configured.

Any substantial change will be published on this same page. The date of the last update appears at the end of the document.